Mizu-Kioku[dot]Net: Standard Chartered Bank sucks: June 2008 Archives

Went to the hospital today to change the waterproof sticker for my wound. Change one sticker also must fork out $75...why didnt I study medicine?! Anyway, removing the stitches on Friday...finally~ but still no strenuous activities for at least a few weeks. Starting to feel damn fat. Boo.

While at the hospital, Standard Chartered Bank(SCB) called my mum and asked for my number to check if we've won anything. The lady then told us that she'll give us a call back in 15minutes but seeing that she's from SCB, of course she didnt call back la. WTF. So, I rang SCB and talked to this guy who hung the phone up on me. FUCKER. STANDARD CHARTERED BANK TRULY SUCKS. By the way, UOB sucks pretty much too but let's wait for the manager to call me tomorrow before I say anything more about UOB.

Ate at MOF(Bugis) for lunch and ordered an iced matcha latte that tasted like as if I was drinking powder and milk. Totally no matcha taste and the powder made my throat uncomfortable. Complained to the waiter and he told me that that's they way they make the matcha latte. What?! Full of powder?! That just means that they never mix properly lar! Then again, the waiter was nice enough to waive the matcha latte for me and he was freaking polite throughout the whole conversation I had with him. Service=Wonderful. Food=Not too bad. Price=A little pricey. Matcha Latte=Just don't order it.

Just watched Cruel Intentions. Yes, i know it's a 1999 film but so what, I've never watched it before. Quite interesting and how come no one ever told me that Ryan Phillippe's so HOT?! I seriously cried when he died in the show lo. Speaking of hot guys, went to watch this dance musical called Spin Odyssey a couple of weeks ago with Li Ming. It's put up by this Korean b-boy group called Last For One. OMG, the dance was freaking good, storyline interesting and funny, and the guys were omfg cute/hot. Damn unfair lar! How come Singapore have no guys who look like them?!

Here's a video of them anyway. See how cool they are for yourselves~ It's the making video for Spin Odyssey.

Trailer for Spin Odyssey.

Wanted to take photos with the guys after the show but was too shy at first and by the time we mustered up some courage to do so, most of the guys went backstage to rest le. DAMN. Haha.

Read more about them here: http://en.wikipedia.org/wiki/Last_For_One
Official site: http://www.lastforone.co.kr/

I fucking hate Standard Chartered Bank, or SCB for short. Let me recount to you why I feel this way.

9th June 2008

There's this GSS thing by SCB where cardmembers who spend $3,000 and above are entitled to win a Sony Bravia LCD TV or ipod Nano. The former is available to the first 50 cardmembers who sms SCB during the redemption period and the latter's available to the next 200 cardmembers. Since I've(or rather my mum) spent more than $3,000 within the time frame stipulated, I decided to participate. Anyway, it's there for us to participate what.

SMSed during the redemption period at 9am sharp and just to be on the safe side, I smsed at least four more times after 9am. Okay, I know that I'm kiasu but hey, my 9am might not be their 9am right! Play safe only. After sms-ing, I was waiting for their confirmation sms but none came in so I called SCB up to enquire. The woman who picked up my call said that I will NOT receive any confirmation but will only know if I've won anything by sms on 18th June. Repeated what she said to confirm and thanked her for her help.

18th June 2008

No sms was received. Decided to wait a little longer because they probably have lots of people to sms. They even have to sms people who are unsuccessful lo. (Click to enlarge picture and read point no. 11)

19th June 2008

Rang up SCB and spoke to this guy called Asaph. Was horrified to learn that I WAS SUPPOSED to receive a confirmation sms on the day I smsed SCB. WTF was wrong with that call centre woman?! He also told me that they did not receive my sms. Feeling pretty pissed off, I told him that I wanted an investigation to be done. Firstly, I wanted to know who that lady was and secondly, check why my sms wasn't received. Asaph then promised to give me a call back on Friday, which was June 20th.

20th June 2008

No call received.

22th June 2008

Called SCB and demanded to speak to Asaph but guess what, so coincidental ar, he left the office le! So, I demanded once again to speak to someone of higher rank than Asaph to firstly, check on my case and secondly, complain Asaph. Spoke to Mr Yap whom listened to me recount the whole incident dating all the way back from 9th June. Told me that probably there were too many calls on the 9th of June, accounting for the mistake that the woman made...............................................................................

...................................That's the fucking worse excuse I've ever heard!

So if SCB is too busy, they are ENTITLED to give us the wrong information?! Hello, SCB is a bank for goodness sake! How can like that?! Can you imagine if you are so suay to deposit $20,000 into your bank account and they only put in $20 for you because they were too busy on that day?! WTF.

Then I asked about why they never receive my SMS and even if they did, no confirmation sms sent to me and no notification that I was unsuccessful (refer to point 11 of the rules and regulations). Oh, guess what he said? He said that they wont sms me if I'm unsuccessful...................I then told him to open his eyes(okay, I didn't say this line) and look at point 11 of their rules and regulations. WTF is wrong with these people? They dont bother to know more about their company's services and keep giving wrong information to customers. Also, I sent in a short written complaint by email by nobody bothered to reply me. GREAT service there huh, dont you agree?

So to cut a long story short(I was on the phone with Mr Yap for around 35 minutes), he promised to check my case, check whether they received my sms on 23rd June(today's another redemption day), and call me back at 9.15am.

23rd June 2008

Anyone wants to guess if I received a call from Mr Yap at 9.15am? Of course not! I waited till 9.25am and called SCB back.

Oh, Mr Yap is working the evening shift today. He'll only come in at 4pm.

What the fuck is wrong with these people seriously?! They promise customers stuff but they dont do it. How do they expect me to trust their bank anymore?! Told the lady who picked up the phone that I wanted to talk to someone higher rank than Mr Yap to firstly, check up on my case and secondly, complain Mr Yap.

Lady: Can I have your name and IC?
Me: No, you wont give it to the next person anyway, like what that guy did yesterday when I called. (I got asked 3 times for my name yesterday. Two times by the guy who picked up the call and once by Mr Yap)
Lady: Hold on please.

Stupid call-waiting music.

Lady: Can I know what are you enquiring about?
Me: Can you just put me through someone of higher authority?!
Lady: Hold on please.

Stupid call-waiting music.

Lady: Hi, my manager is checking your case right now.
Me: How do you even know who I am if I didnt give you my name?
Lady: Erm....we checked the email from Mr Yap.
Me: Can you just put me through someone of higher authority, like right now?!
Lady: Hold on please.

Stupid call-waiting music.

And so finally, she put me through Mac/Max, however his name's spelt. Funny how that guy yesterday put me through to Mr Yap once I asked for it but this woman had to make me wait so long. So Mac/Max's the same rank as Mr Yap and compared to Mr Yap, he's totally unhelpful, lazy and can't be bothered about me. Let me explain why.
Firstly, unhelpful. He said that someone of higher authority will call me back at 10.30am regarding my case but I demanded an earlier call because I've been waiting from 9.15am. He then told me that they are different departments and all that shit but seriously as a customer...I DONT GIVE A FUCKING CARE. I just want what they promised me, which they obviously didnt do. I though he'll go "I'll call them to hurry up" but guess what, he just remained silent until I spoke up. I fucking hate it when people over the phone give me silence because they cant find anything to day. Hello, your job is to talk to people and you cant find anything to say?!
Secondly, lazy. I asked him why I didnt get a call at 9.15am if Mr Yap sent an email out to inform them about my case(I presume, considering they received an email from him). He said that they come in at work at 9am and only checked their email WHEN I CALLED THEM. WTF?! 25minutes to check email?! And, if I didnt call them, I'll probably still be waiting right now. Lazy or not?!
Thirdly, can't be bothered about me. I told him to hurry the people up and give me a reply and said that I do not mind holding the line while he does that. In a very whatever-I-dont-care tone, he said, "Okay, you hold" and took his time to hurry the people, without even playing the stupid call-waiting music...so it was basically dead air for 10+ minutes. Customer service=zero points.

So, Mac/Max finally got back to me and said that someone will be giving me a call at....5PM?! WTF is wrong with this people?! I fucking hate Standard Chartered Bank and I'm going to ask my mother to stop being a cardmember with them. Anyway, they dont care, fucking unhelpful, take their own sweet time, break promises and lastly,dont respect customers.

During the 34minutes call I had with SCB today, I received a SMS notification for the smses I sent in today. Yesterday, Mr Yap told me that the notifications would normally reach me at 12noon but eh, I received it at 9.51am today. WTF?! They obviously do not communicate among departments and have no clue as to what their services are about.

FUCK.

Standard Chartered Bank sucks: June 2008 Archives

Last For One

The reason why Standard Charterted Bank sucks

Search

About this Archive

Ads

Internal Links

External links

June 2008: Monthly Archives

Categories

Monthly Archives